Return & Exchange
At Vmartgo.com, customer satisfaction is guaranteed. For any return request, please indicate your order no. and email firstname.lastname@example.org
Standard Return Policy
- Return for refund within: 30 days (45 Days for International Customer)
- Return for replacement: 60 days
- Restocking fee may apply: 15% of the Final price
You must request a return for refund within 30 days (45 days for international customers) after the invoice date. No refunds are issued after 30 days (45 days for international customers). Each return MUST have an RMA number, "a Return Merchandise Authorization" number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return. One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RMA number for each return.
When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Vmartgo.com will not be responsible for any shipping loss. The customer must inform Vmartgo.com of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product's warranty and the RMA policy.
All return(s) must have the original packaging and accessories.
The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. Vmartgo.com will not reimburse any customer for the shipping cost of a returned product.
Please allow 2-7 business days to process your return.
Vmartgo.com reserves the right to refuse service that would void the return policy.
Please note that not all items are covered by our return policy.
We suggest you read the complete return policy before you make your purchase.
Return Policy for Refunds
You may return most items sold by Vmartgo.com within 30 days from the invoice date (45 days for international customers) for a full refund. Please include a copy of your invoice. If you don't have the invoice, then please include a note with your order number or RMA number. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories, warranty cards, UPC codes (attached), and user manuals. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error.
We cannot accept returns of certain items for a refund, including:
Any item that is returned after the 30 day grace period (45 days for international customers).
Any item that is not in its original condition, is physically damaged, or is missing parts.
Return Policy for Replacement
At Vmartgo.com, we offer 60-day warranty for product replacement. To prevent order discrepancies all returns indicating an exchange of a different item will be refunded and a new order will need to be placed. If you do not include the required information with your return you will be contacted by one of our customer support representatives. A replacement can be made for the same product and same brand
Return Shipping Cost
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for the cost of returning a product to Vmartgo.com.
A 15% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.
Canceled orders or address errors
You need to call in to cancel your order. We do not accept emails as a way of cancelling orders. For any refused package or any returns to Vmartgo.com due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card with 15% restocking fee of your purchase, less any shipping charges.
You must obtain a Return Merchandise Authorization (RMA) number within the guaranteed return period for the products. All RMA requests must be submitted to email@example.com. Vmartgo.com will not accept returns without prior authorization or an RMA number. RMA numbers are valid for 15 days. All RMA numbers should be displayed on the outside of the box you are returning to Vmartgo.com. If the original order was paid with a credit card, please enter the credit card number on the RMA request form so we can credit you back the correct amount.
Customers are responsible for shipping any returned products to Vmartgo.com. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-saleable condition and will include the original packaging material, manuals and other accessories provided by the manufacturer. Vmartgo.com will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has scratches, dents or excessive wear. Please allow 2 to 7 business days to process your returns.
All Clearance products are final sale and will not be accepted for returns.
If you receive damaged/incorrect or missing items in your order, please contact our Customer Service Department within 7 business days from the date of delivery.
Certain information may be required for verification:
-Photo of the packing envelope/box
-Photo of the packing list
-Photo of the damage/incorrect item
Customers may send the above information to firstname.lastname@example.org. A representative will review the order and respond within 48 hours.
All returns require a Return Merchandise Authorization (RMA) number. Vmartgo.com will not accept any return without the RMA number. The package will be returned at the sender’s expense.